public relations

12 Keys for Thought-Leadership Effectiveness

AAEAAQAAAAAAAAedAAAAJGQzYTM4NmI3LTkyZTctNDYwMC1hNGU1LThhZDUyNjUwYWU5NwThought leadership is a communications and marketing strategy (and tactic, for that matter) that companies, organizations and individuals have utilized to varying degrees of success for decades. Our nation’s founding fathers, in particular, even used an 18th century delivery system – the pamphlet – to extol ideas (and, in some cases, to engage in character assassination).

The strategy also is one of those concepts that everyone in an organization typically believes he or she understands completely and can easily “bang out” without much planning or, interestingly enough, actual “thought.” That belief, of course, sits right at the top of the list of most-common mistakes made when putting a though-leadership program together.

Setting that one aside for now, here are 12 other keys to ensuring your thought-leadership program is interesting, on the mark and effective.

  • Start curious/inspire curiosity. We want to expand the conversation, correct? We do that by expanding the conversation – and the thinking – right at the beginning of the process. Don’t begin “topic-mining” by assuming you already know everything about a particular subject. If you begin curious in developing your points of view you will inspire your readers to be curious as well. Elevate.  Make them think, encourage them to learn.
  • “I” comes before “M.” OK, OK. Sometimes it’s just alphabetical. Thought leadership is about ideas. It’s not about marketing. Present the way you think, how you view situations, how you go about creating solutions. Don’t try to directly sell business. The business will accrue to you if your ideas leave the desired impression.
  • Answer questions. Don’t know where to start? Think you don’t really have any unique ideas or points of view. The following will kick start your creative thinking: What are the questions your clients have been asking? What are the questions you wish they would ask because you have some great ideas? What are the questions you are scared to death they will ask and you don’t have answers? What are the questions they are answering for you because you haven’t been timely in getting your message out?
  • Focus on narrow/narrow your focus. There is nothing inherently wrong about having an interesting take on a single topic or issue. Start there. And, even after you start putting your thoughts together on what you perceived as narrow in the first place, go ahead and try to trim some fat. You’ll be able to narrow your focus and make your article even more poignant. Remember: the reader won’t remember if your article was too short, but he or she will remember if it strayed off topic.
  • Right-size and know targets. You can always zero in on your audience better than you know them right now. High likelihood: Whatever category you put them in today, there is a smaller subset that provides a clearer, more-informed perspective. Go small to go big – the tighter the size of your group, the more upside for positive results.
  • Align succinct messages. First, understand that your themes need to be business-oriented. Because you are not selling products but instead positioning thinking, your messaging needs to make the business case … tightly, clearly and on the mark.
  • Back up. Don’t retreat. Back up your points of view. You have several methods – facts, research, best practices … all of the above. OK, you have gone to the trouble to develop a point of view or protocol or observation. And you have developed tight messaging that conveys exactly what you want to say. Don’t leave it hanging out there without any support. Reinforce it to drive it home.
  • Timeliness/Relevancy. So, your POV is really very interesting to you, but will it be to potential targets? Timeliness and relevancy at least give it a fighting chance. And by timeliness, current and future are far more compelling than hearing about how you solved something in the past. As for relevancy: we’ve already tightened up your audience focus, right? Is the subject matter spot-on for that very specific group
  • Patterns/Trends/Commonalities. If you don’t find yourself using one of these words – or a reasonable synonym – in the first two paragraphs of your article, you probably should close the file, call timeout and rethink what you are doing. One-offs aren’t the stuff.
  • Restraint.  Seems like we shouldn’t have to include this one, but … control yourself – stay away from what you don’t know. Do you really have experience with the area you are discussing? Or, are you stretching? (If you find your article is filling up with Hamburger Helper, your answer to the second question probably is “yes.”)
  • Sticky links. Granted, you aren’t running a commercial or an ad. However, there does need to be a stickiness or linkage – or, better yet, a “sticky linkage” – between what you do, how you do it and the solutions your clients will need in the future.
  • C-Squared. Deliver consistently and consistency. When effective, thought-leadership pieces are issued on a regular basis and readers look for them on at least an ad hoc schedule. Likewise, when effective, the quality level – irrespective of author or topic – remains at the same high mark that comes to be associated with the campaign.

If your thought-leading program is heading in the right direction, most of these keys take care of themselves. But, it’s always worth running through the list. Your want to deliver an effective program and the right approach can get you the desired results.

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Sharing the Observations of My Mentors

x10593035A recent invitation to address senior public relations majors at Pepperdine University provided an interesting opportunity to review multiple nuggets of advice I had been told over the years from various mentors.  With more than four decades in the communications business – as a journalist, internal communications executive, external consultant, university instructor and in-house marketing professional — the review was pretty extensive.

And it brought back some fond memories of those who graciously shared their experiences with me.

In no particular order, these are the ones I discussed with the students.

Courage. Campaigns – presenting them, executing then, staying loyal to them – require courage.  Don’t hide from your advice.  Don’t devalue it.  Management consultants don’t … attorneys don’t … investment bankers don’t … but communications professionals sometimes do.  Too many offer their advice – written and verbal – wrapped in an apology.  Don’t do that.  Embrace it.  Defend it.

Honesty. Of course, being honest makes it that much easier.  Best piece of advice I ever heard given to a client:

At least once in your career, you will need to make a difficult decision because your prospective client — or your internal colleague – will not understand that he or she has a “problem” … and it isn’t a PR problem.  But he or she will want a PR solution.  You will need to tell this person or group of people the truth.

Another issue relating to honesty: Statement, truths, assertions, denials — all can have a short shelf life. So, consider carefully what you are saying today. Best practice? Stick with “real-time truths” that aren’t dependent upon gimmicks. Stay away from “snapshot true,” “de facto true,” or “aspirationally/ prospectively true.”

Elevate. Don’t dumb down your communications.  Instead, aim high.  Don’t confuse this advice with developing clear, easy-to-understand communications – I am not disputing that maxim.  But I am making the point that you need to give stakeholders – and your client or employer – the benefit of the doubt and provide them with you best effort.  And that means your best thinking.

And then you need to own it.  Every document you write, including early drafts, has your name on it. Your professional brand is being created or altered. An artist doesn’t sign a painting until it is as good as he or she believes it can be. You should apply the same standards to any piece of work that has your name on it.

Identify the Decision-Makers.  Who are you talking to?  Either in writing on in person?  Who are you pitching or presenting that campaign plan to: banker, CEO, marketing head, PR head, business-unit leader, another consultant?  Sometimes we know.  Often, we do not know.  And yet we need to hit the bull’s-eye.

With a written proposal: is your written voice the appropriate voice?  Are you hitting the right hot buttons for the decision-maker?  Are you hitting the right hot buttons for the implementer, who may in fact not be the decision-maker?  Do they even have the same hot buttons?  And, if this is an in-person presentation, how do you play the various persons in the various seats around the table?  How do you make eye contact?  When do you direct one section of your presentation to a particular person?

Understand Their Reality. Step inside their situation and circumstance to see the challenge or opportunity more clearly and accurately.  Don’t just apply “outside-in” thinking … take your thinking and apply it to their perspective. Walk in their shoes for a while so your campaign can become a blend of your expertise and their reality.

Make It Easy.  Look, you want to get hired, or you want your proposal to be selected.  Don’t make it more difficult than it needs to be.  You have the power to make their decision easier by drawing clear distinctions.  Remember: they don’t always review your proposals with an uncluttered mind … if they are going through your proposal in four unconnected readings, you better make sure that it isn’t War and Peace.

Alignment.  We are all communicators.  But we need to remember that our clients or employers have a commercial business they are trying to run.  Understand the business rationale.  Remember: the business can get ahead of communications from time to time, but communications can never get ahead of the business.  Understand the business/commercial objective … then develop a communication strategy that aligns with it.

Focus.  Communications planning can be complicated … but sometimes it can be simpleMany factors go into the funnel of the meat grinder.  Make sure far fewer come out the other end as recommendations.  Do a few things well, with impact and the ability to be measured.  And make sure they link together.

The Fork in the Road.  A communicators is not always a strategist.  And I underline the following: we don’t always want to be an implementer.  But, a lot of the time, we need to be both – to get hired, to get a campaign approved or to get the job doneThe balance is critical – there’s a push and pull.  And it’s never is the same from one client to another.  That’s why those who tell you this is a “template” business are all wrong.  Stay as far away from them as possible.

Visualize.  Your mind’s eye is a valuable tool in this business.  You can train it to be very helpful because you need to visualize just as much as you need your client to visualize.  Take the time to visualize execution and results.  You’ll be surprised how much you’ll be able to run a quality-assurance test on what you are recommending.  Oh, and if you are presenting, try to get your prospective client to visualize – or help the group along with a show-and-tell that demonstrates what results might look like.

What-Ifs.  In addition to visualizing strategy, approaches and outcomes, you should also scenario-plan how your recommendations will be received.  Prepare for the questions and inevitable push back.  Ask yourself how you would receive the recommendations you are making.  Biggest mistake: recommending something they already are doing or that has failed in the past.

Observations Without Implications.  You are going to write and present programs and campaigns filled with observations and conclusions.  If I am your boss or prospective client, I will not consider you for a moment if those observations don’t also include implications.  It doesn’t matter how you present them, as long as they are in there, are clear and are compelling.

Sequencing.  Linear thinking may help you analyze the situation and develop your program.  But linear thinking doesn’t always track when laying out a strategy to an executive with a short attention span or who is reading your proposal in fits and starts.  Readers, listeners and especially clients are impatient. A linear structure makes them wait. Don’t make them wait. Tell. Explain. And then tell again.  Remember that inverted pyramid you learned about years ago?  In addition to working in news stories and news releases, it’s helpful in your presentation structure as well.

Messaging.  Our business is built upon several cornerstones, including messages that connect, clarity of thought and connecting with audiences.  To me, messages are the most interesting aspect of what we do.  Messages.  Messages.  Messages. You won’t go wrong if that mantra repeatedly races through your head in your professional career.

And remember: Messages are not boilerplate phrases. They are not slogans. They are not bumper stickers. Instead, they are the key themes that enable you to touch your audiences in a way that resonates personally with them. Develop them carefully.  Employ them consistently.

Clarity.  Insist upon it—in your thinking, in your writing, in understanding your role.  Think in bullet points.  Talk in bullet points.  Write your bullet points first, even though they may belong in the middle of the document.  You can listen in bullet points, too. Teach yourself to translate the talk around the room into bullet points before your process it.

Windows, Not Mirrors. An effective PR program communicates “through a window” — that’s where the audiences and stakeholders are, right?  In contrast, “mirror communications,” which is practiced far too frequently, means you are speaking to yourself. You might enjoy it, but it doesn’t work.

Keep a Key Point in Your Pocket.  This is especially true in face-to-face presentations.  Save something you can use at the right time.

  • The A to the tough Q
  • The killer anecdote
  • The name drop that will seal the deal
  • The instant win you can achieve

The Hairy Arm.  This legend began with art directors in advertising agencies before making its way over to public relations.  It can be helpful, both with your boss and your client because, in either case, they want to find at least one thing wrong with your idea, your document or your train of thought.  And you, of course, don’t want to see any of your ideas get killed.  So put in a “hairy arm” that can be called out and removed (or, in the PR rendition, a redundant or over-the-top concept that is 100% certain to gain the notice of your boss or client).  Both sides will end up happy and you won’t lose anything from your proposal.

That’s it.  Use at your own discretion.  Those who came before me will thank you.

15 Enduring Keys for PR Success

ImageWithout question, the practice of public relations has been changed significantly by technology. Stakeholder targeting has become more specific, new channels have emerged, and conversations have replaced simple news delivery.

It has been transformative.

But maybe not entirely.

What is interesting is the fact that the keys to being an effective communicator remain the same. Analytical, writing and counseling success have remained the same irrespective of whether a writer is pecking away at a typewriter and pulling copy paper and carbons from the carriage, or devising a digital strategy in a remote site thousands of miles away from the client.

They are:

1.  Be curious.

Successful PR professionals want to know why – and all the other Ws. And when they do, they consider and apply the PR skills they learned in school and on the job. In the process, they are curious once again – wondering about outcomes and scenarios.

2.  Clarity.

Insist upon it – in your thinking, in your writing, in understanding your role.

3.  Active voice.

S-V-O: subject-verb-object. The subject is acting vs. the subject is the object of the action. Remember? It conveys thoughts, recommendations and ideas better than alternatives. It works.

4.  Messages, messages, messages.

Messages are not boilerplate. They are not slogans. They are not bumper stickers. Instead, they are the key themes that enable you to touch your audiences in a way that resonates personally with them. Develop them carefully. And employ them consistently.

5.  Learn what words actually mean.

While/although. Above/more than. Lists of common mistakes are available. Get one and learn from it.

6.  You own it.

Every document you write – including early drafts – has your name on it. Your professional brand is being created or altered. An artist doesn’t sign a painting until it is as good as he or she believes it can be. You need to apply the same standards to any piece of work that has your name on it.

7.  Audiences/stakeholders.

Shape your communications for your intended audiences. You are attempting to achieve a desired interpretation or action – not to show off your ability to construct grandiose sentences. Manage your instincts.

8.  Alignment.

Understand the business/commercial objective. And then develop a communications strategy that aligns with it. Communication for communication sake doesn’t deliver any value. And, therefore, it doesn’t work.

9.  Bullet points.

Think in bullet points. Talk in bullet points. Write your bullet points first – even though they may belong in the middle of the document. And you can listen in bullet points, too. Teach yourself to translate the talk around the room into bullet points before your process it.

10. Timeline and sequencing.

Statement, truths, assertions, denials – they all can have a very short shelf life. So, consider carefully what you are saying today. Best practice? Stick with “real-time truths” that aren’t dependent upon gimmicks. Stay away from “snapshot true,” “de facto true” or “prospectively true.

11. Tell, explain, tell.

Readers, listeners – and especially clients – are not patient. A linear writing structure makes them wait. Don’t make them wait. Tell. Explain. And then tell again.

12. See it before you write it.

Fact is, at some point in your career you should be able to visualize in your mind’s eye sentences, paragraphs – and even document structure. Work at it. When you get there, your job will be easier – and you will be a lot better at it. Don’t write it to see it. See it first.

13. Learn and unlearn.

Essays? Creative writing? From time to time – yes. For the most part, however, strategic communications writing is different. It requires some new learning.

14. Windows, not mirrors.

An effective public relations program communicates “through a window” – that’s where there audiences are. “Mirror communications,” which is practiced far too frequently, means you are speaking to yourself. You may get off on it, but it doesn’t work.

15. Start over, if necessary.

Your supervisor or your client won’t remember if you are late, but they will remember if it is bad. If you need more time, alert them, let them know you believe you can make it as good as possible with a little more time, and then deliver the best possible document.

The business has changed in a multitude of ways, and the successful practitioner needs to embrace the new environment. But it is important not to lose the essential keys to success.

Five “Boxes” Entry-Level PR Candidates Must Check in Job Interviews

The-internship-posterCollege seniors are navigating the critical – and nerve-wracking – job-interview season. Underclassmen, too, are fighting for meaningful summer (and fall) internships in public relations and other areas of communications.

All have read about – and even discussed in multiple classes – the concept of developing and marketing their own “personal brand.” And they have absorbed an overwhelming number of interview-preparation tips and now know how to dress, walk into the room, sit, talk, present themselves … and more.

They are ready to move forward. And some of them will, recruiters and senior public relations and communications professionals say, because they also can successfully “check the boxes” on the following five key issues:

1. Media: still part of the discussion

Yes, the media world has changed dramatically – but not entirely. As a result, recruiters and interviewers are disappointed when candidates show up with little or no media experience. But they understand, to a degree.

What they don’t understand is when the candidate doesn’t even have an average working awareness of the media space.

Interviewers say only about one in six candidates have ever spoken with a reporter. Not surprisingly, then, the vast majority of them are not able to offer samples of past media-related work.

Net-net, candidates who have worked in communications departments have a clear advantage over those who did not.

2. The Fit (Part A)

And, so, many candidates try to mask media deficiencies by emphasizing their study-abroad experience, class projects, work-study programs and even sales jobs. But they forget a critical piece: they do no effectively link those experiences with what the companies do on a day-to-day basis.

Moreover, too many candidates don’t understand the company they are visiting.

It isn’t enough to have visited the website so you can recite what you learned on the home page. Interviewers expect candidates to have a fairly good idea of what the company does on a day-to-day basis.

But they don’t, recruiters say. When asked why they want to work at Company A, the answer that really doesn’t work – but comes back frequently – is this: “communications is interesting.” Parroting back something about “international reach” or use of “social media” isn’t scoring points either.

What an interviewer want to hear is the candidate’s well-thought-out opinion on why he or she would fit into the organization and/or what skills the individual could contribute.

3. The Fit (Part B)

Similarly, candidates tend to focus on how a company is a good fit for them, but not on how they could help the company. These comments, invariably, cause the interviewers and others to question whether the candidate would really roll up his or her sleeves to do what needs to be done.

4. Defend/animate your resume

Remember: your resume preceded your visit. And some of the people you are meeting with actually read it.

And now they will ask you about it.

Unfortunately, interviewers say, too many candidates seem genuinely baffled when asked to explain how they contributed to projects listed on their resumes. In one example, for instance, the student who had worked in a broadcast studio for an entire summer had no observations about media relations, how to pitch a reporter, what makes a good story, etc.

And then there’s the one who stated proudly that she “supported her agency’s media campaign” – but, when asked to elaborate, had nothing to share about the campaign’s goals or strategies. Yes, we all know that she was stuck monitoring the media. But, while doing so, she missed the important opportunity to ask some questions so she could actually learn about the assignment.

5. Find your voice before you get to the interview

The fact is, not all candidates have found the conversational “middle ground” needed to succeed in an interview. Many, in fact, need more interview practice in order to effectively portray a sense of confidence without being too full of themselves or (potentially even worse) coming across as being bored.

On one end of the spectrum is the hyper candidate who seems to be shouting and ready to leap across the desk. At the other end: the candidate who not only is unprepared, but uncomfortable as well.

Either way, it makes for a long day for all involved.